Shipping Policy

Effective Date: May 10, 2026

Thank you for shopping with Himalayan Salt Brick. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from https://himalayansaltbrick.us.

By placing an order, you agree to this Shipping Policy.

  1. Order Processing Time

Most in-stock orders are processed within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding weekends and holidays.

Processing times may be longer for:

  • Bulk orders
  • Wholesale orders
  • Pallet or freight shipments
  • Custom or special orders
  • High-volume seasonal periods
  • Orders requiring address verification
  • Orders requiring additional shipping coordination

If there is a significant delay, we will contact you using the email or phone number provided at checkout.

  1. Shipping Locations

We currently ship to addresses within the United States.

International shipping may be available for select orders. International customers should contact us before placing a bulk or wholesale order to confirm availability, shipping cost, customs requirements, and delivery options.

  1. Shipping Methods

Depending on product type, order size, destination, and weight, orders may ship through:

  • USPS
  • UPS
  • FedEx
  • Regional carriers
  • Freight carriers
  • Pallet or truck delivery services

Small orders may ship by parcel carrier. Heavy, wholesale, or bulk orders may require freight or pallet shipping.

  1. Shipping Rates

Shipping charges are calculated at checkout based on product type, order weight, shipping class, destination, and available shipping methods.

Heavy or bulk products may include additional shipping charges because Himalayan salt bricks, tiles, cooking plates, and wholesale packs are dense and costly to transport.

Promotional free shipping may apply only to eligible products, locations, or order minimums.

  1. Heavy and Bulk Shipping

Some products require heavy/bulk shipping due to their weight or size.

Heavy/bulk items may include:

  • Salt bricks
  • Salt tiles
  • Cooking plates
  • Salt blocks
  • Wholesale packs
  • Pallet shipments
  • Large quantity orders

Heavy/bulk orders may require additional handling, freight scheduling, liftgate service, or delivery appointment coordination.

Additional fees may apply for:

  • Residential freight delivery
  • Liftgate service
  • Inside delivery
  • Limited-access locations
  • Missed delivery appointments
  • Storage fees
  • Address corrections
  • Redelivery attempts
  1. Freight and Pallet Delivery

For freight or pallet shipments, the carrier may contact you to schedule delivery.

Please make sure your phone number and delivery address are accurate.

When receiving a freight shipment:

  • Inspect the shipment before signing delivery paperwork.
  • Check for visible damage, missing items, broken packaging, or crushed boxes.
  • Note any damage on the delivery receipt before signing.
  • Take photos of damaged packaging, product damage, pallet condition, and shipping labels.
  • Contact us immediately if there is an issue.

Signing a freight delivery receipt without noting damage may limit our ability to file a claim with the carrier.

  1. Delivery Estimates

Estimated delivery times vary by location, product type, and shipping method.

Typical parcel delivery may take 2–7 business days after shipment, depending on carrier and destination.

Freight or pallet delivery may take longer and may require scheduling.

Delivery estimates are not guarantees. Delays may occur due to weather, carrier delays, holidays, incorrect addresses, customs processing, high shipping volume, or circumstances outside our control.

  1. Tracking Information

When your order ships, we will send tracking information to the email address provided at checkout, when tracking is available.

Tracking may take 24–48 hours to update after the carrier receives the package.

For freight orders, tracking may be provided through the freight carrier or by direct communication from our team.

  1. Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address.

We are not responsible for delays, returned shipments, lost packages, or additional charges caused by:

  • Incorrect street address
  • Missing apartment, suite, or unit number
  • Wrong ZIP code
  • Incorrect phone number
  • Undeliverable address
  • Refused delivery
  • Missed delivery appointment

If a package is returned due to an incorrect or incomplete address, the customer may be responsible for return shipping, reshipping, storage fees, or carrier correction fees.

  1. Lost, Delayed, or Stolen Packages

Once an order is handed to the carrier, delivery timing is controlled by the carrier.

If tracking shows a package was delivered but you did not receive it:

  • Check around your property.
  • Ask household members, neighbors, building staff, or mailroom staff.
  • Contact the carrier directly.
  • Contact us with your order number and tracking details.

We will help where possible, but we are not responsible for packages stolen after confirmed delivery.

  1. Damaged Shipments

Please inspect your order as soon as it arrives.

If your order arrives damaged:

  • Contact us within 48 hours of delivery.
  • Include your order number.
  • Provide photos of the damaged item.
  • Provide photos of the packaging.
  • Provide photos of the shipping label.
  • Keep the item and packaging until the claim is resolved.

Do not discard packaging before contacting us. Carriers may require packaging photos or inspection for damage claims.

If damage is confirmed, we may provide a replacement, refund, partial refund, or store credit depending on the situation.

  1. Missing or Incorrect Items

If your order is missing an item or contains the wrong item, contact us within 48 hours of delivery.

Please include:

  • Order number
  • Photos of the package contents
  • Photos of the packing slip, if included
  • Description of the issue

We will review the order and work to correct the issue.

  1. Split Shipments

Orders with multiple products may ship in separate packages or shipments.

You may receive more than one tracking number.

Items may arrive on different days depending on product availability, warehouse location, carrier routing, and shipping method.

  1. Local Pickup or Special Delivery

Local pickup or special delivery may be available only if offered during checkout or arranged directly with us.

Do not arrive for pickup until you have received confirmation that your order is ready.

  1. International Shipping

International orders may be subject to customs duties, taxes, brokerage fees, import restrictions, inspection delays, or other charges imposed by the destination country.

Customers are responsible for all customs duties, taxes, import fees, and compliance with local laws.

We are not responsible for delays caused by customs or refused international shipments.

  1. Shipping Restrictions

We reserve the right to refuse or cancel orders that cannot be shipped safely, legally, or economically.

Certain products may not be eligible for shipping to all locations due to weight, carrier restrictions, import rules, product availability, or delivery limitations.

  1. Order Changes After Shipping

Once an order has shipped, we may not be able to change the delivery address, shipping method, or delivery instructions.

If a carrier allows changes, additional fees may apply.

  1. Contact Us

For shipping questions, bulk freight coordination, damaged shipment claims, or delivery concerns, contact us:

Himalayan Salt Brick
Website: https://himalayansaltbrick.us
Email: support@himalayansaltbrick.us
Phone: 770 769 5423
Address: 28 Warsaw Rd APT 4 Dry Ridge, KY 41035

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